by Fran McGowan, Reference Librarian & ILL Assistant
Remember – Use two Ls for requesting items not held by the Regent Library…
On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary LoanDocument Delivery system:
“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.”
…one L for enjoying the best in heroic Greek epic.
We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.
Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.
- Inclusive book chapter pages
- Chapter title
- Chapter number
This change, which we implemented based on one survey responder, should make requesting book chapters via ILLiad easier.
To learn more about our InterLibrary Loan and Document Delivery services, please check out the ILL tutorial on our YouTube channel.
by Ann Moriarty, Reference Librarian
In the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:
- Print books: 322,124
- E-books: 460,174
- E-journals: 353,033
- Streaming videos: 19,572
- Databases: 219
While the librarians strive to select the best books, e-books, and journals to meet the research needs of the Regent community, it will never be possible to have all the resources that individual projects may require. In the 2015 Customer Satisfaction Survey, we received the following requests for more books, e-books, and journal articles:
- “More books pertaining to student development would be appreciated.”
- “I use the library almost exclusively. I wish more books were offered electronically.”
- “We need access to more databases.”
- “It would be nice if I were able to access the full text of more articles.”
by Melody Detar, Divinity Librarian
But I need that article!
Nearly all students have experienced the frustration of learning about a book or article that is perfectly suited for their research – only to discover the Library does not own it. On the 2014 Customer Satisfaction Survey, we received several comments from students who have experienced this situation, such as these:
- “As I can only access the e-version, there are many resources which I need that are not available online.”
- “The Library has a great selection of resources; however it doesn’t always have the journal publications or books that I’ve needed for my research.”
- “The databases don’t always pull up the articles needed for research.”
So when you are conducting research and discover a book that would be perfect for your project or an article with a citation but no full text, what should you do? Here are some tips:
When you can’t find the full-text for an article:
Sometimes, you may come across information about a journal article in one database, but find that it does not have the full text. The Full Text Journal Finder is a tool for determining whether the Regent University Library has the full-text of a particular periodical (journal, magazine, or newspaper) in any of our 170+ databases. Simply type the name of the journal (not the article) in the search bar to see if and where the periodical is available in our online databases or in print.
When you need a book or article not in the Regent Library:
If you need a book that is not in our catalog, or an article from a periodical that does not show up in the Full Text Journal Finder, request it through InterLibrary Loan (ILL). In most cases, our ILL team can procure the articles you need and deliver them to you in PDF in 1-2 business days. Most book requests take under a week to fulfill. Distance students can also use ILL to have books shipped from the Regent Library to their home at no charge. The only cost to you is to ship them back if you will not be visiting the Regent campus before the due date. (Keep in mind, we allow up to five renewals as long as they are not needed by another patron.) Distance students may now request that up to two books per term be shipped to them from libraries other than Regent.
The librarians are committed to supporting the research and studies of the Regent community, so if there is a book or journal that supports your long-term research projects or teaching, let us know! We understand that borrowing items via ILL is sufficient for many course projects, but major research projects or new courses necessitate that we have the book on hand. We are happy to take requests for book and journal purchases here.
Image Credit: Encyclopædia Britannica ImageQuest, “Frustrated Irish girl looking at computer,” accessed 11 Mar 2015, http:quest.eb.comsearch154_28935131154_2893513cite
Dorothy Hargett, Access Services Librarian
The Library is pleased to announce a new service for distance students. Until now, distance students have only been able to borrow books from the Regent Library collection. We receive comments about this limitation each year on our Customer Satisfaction Survey, such as these:
- “I have honestly avoided using any materials you don’t have because I am a distance student, and it’s not convenient to borrow. The one time I attempted to use Interlibrary Loan, they were unable to fulfill my request.”
- “Need to let distance students get books through Interlibrary Loan”